Frequently Asked Questions | FAQ | WonderFold – WONDERFOLD
Frequently Asked Questions
Product
Can I put my infant car seat in a WonderFold Stroller Wagon?
Infant seats can be used with W2 Elite/Luxe models and All W4 and L Series models; however, please note that our car seat adapter accessory needs to be purchased separately.
Are there any waterproof chemicals on the stroller wagons?
No waterproof chemicals are added.
Are your stroller wagons flame retardant?
No, they are not.
Are your stroller wagons PVC and PFA free?
Yes!
Are your stroller wagons BPA and phthalate free?
Yes.
Do your stroller wagons contain any trace of heavy metals?
No
What is the material used on the mesh on the carriage fabric and the frame of the stroller wagon itself?
It is made up of steel metal and PA/PP Plastic. The mesh is made out of polyester
Are the stroller wagons safe for sleep/overnight sleep?
No. Our stroller wagons are not safe for sleep or overnight sleep.
How do I know which accessories are compatible with my stroller wagon?
On each accessory page, you will see variant options for the specific models. Make sure you select the model you own or it may not fit.
Does the WonderFold Stroller Wagon work in the sand?
Because sand is not a smooth or flat surface, its uneven texture can present issues with the performance of the wagon when trying to push it. Like with any wagon that is holding a substantial amount of weight, navigating through sand would be a bit difficult but still very much possible.
Can I take my WonderFold to the airport?
As airline policies vary, we recommend that you call and check with your specific airline with our product's dimensions and weight. Please note that we are not responsible for any for any airline fees you may incur.
Is it normal for my stroller wagon to veer?
Our stroller wagons are designed to provide enhanced maneuverability and ease of steering. The swiveling nature can sometimes lead to the wagon veering or drifting slightly to one side or the other. This is especially noticeable when traversing uneven terrain or when encountering obstacles.
Rest assured that this veering is not a defect or indication of any safety concerns. It is simply a characteristic of stroller wagons with swivel wheels. The purpose of the swivel wheels is to allow for better maneuvering and turning flexibility, and this slight veering is a trade-off for that enhanced.
Safety
Can the seats in the W-Series wagons be adjusted or moved?
Yes, the seats in our W-Series wagons are adjustable for comfort. However, it's essential to adhere to safety guidelines. For optimal safety and stability, seats should be used inside the carriage and facing inwards at all times. This ensures a secure and enjoyable ride for all passengers.
Are your stroller wagons stroller safety certified?
Yes! All of our stroller wagons pass ASTM certification. The same safety tests that strollers do!
What is the weight limit for each model?
- W4: 300 lbs. total and 99 lbs. per bench
- W2: 200 lbs. total and 45 lbs. per bench
- W1: 180 lbs.
- X4: 180 lbs.
- X2: 180 lbs.
- L2: 114.3 lbs and 50 lbs per seat
- L4: 214.3 lbs. and 100 lbs per bench
- X2R: 150 lbs.
- X4R: 180 lbs.
Warranty
What is your warranty policy?
All WonderFold Wagons come with a one year manufacturer warranty. When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects.
How do I submit a warranty claim?
When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is purchased. To submit a claim, tap the link below.
What happens if my product breaks and I am out of warranty?
Please reach out to our customer care team and they can assist in determining what is wrong with your product. From there they will provide pricing for the part(s) necessary to fix your product.
Returns
How do I return my order?
We value your satisfaction and aim to facilitate hassle-free returns within our 30-day return window. Please review the following guidelines for a smooth return process: Customers are able to return our products within 30 days of delivery. Restocking Fees may apply. Please review our full return policy for clarification.
To submit a return request, tap the link below.
What is your return policy?
For more information on our return policy, tap the link below.
Support
How can I talk to a customer care representative?
For simple inquiries, like product questions, you can message us on Facebook. For all questions and concerns, we can be reached by phone, text, email and chat. Head over to our customer care page to contact us.
Can I use multiple payment methods for my purchase?
Unfortunately the system does not allow for multiple payment methods, however you are able to use up to 7 WonderFold gift cards for one purchase.
Can discount codes/promotions be combined?
Unfortunately no, discount codes and promotions cannot be combined.
Who are the authorized sellers for WonderFold Stroller Wagons?
We have our authorized retailers that you can view in the link below.
Care
How do I clean my stroller wagon?
Frame: Clean with a soft towel, lukewarm water and mild cleaning solution. Be sure to wipe off any remaining water with a dry cloth. Wheels: Clean stroller wagon wheels regularly with water and remove any dirt. Be sure to wipe off any remaining water with a dry cloth. Fabric: Spot clean with mild soap and warm water solution and air dry.
Special Needs Program
How do I apply for a special needs discount?
For detailed instructions on applying for our WonderFold Warriors program, tap the link below.
I haven’t received a response since submitting my application, what should I do?
Sometimes we end up in the spam folder. Please check your spam and allow 3-5 business days for your application to be processed. If for some reason you do not hear back within 5 business days, please reach out to hello@wonderfold.com.
Are Canada residents eligible to apply?
Yes, Canada residents are eligible to apply for the WonderFold Warriors Special Needs Program.
Rewards Program
How do I apply for your rewards program?
Apply to be a member of our Rewards Program by signing up through the link below.
How do I log into the portal?
You can log into your account through the link below.
Hero Discounts
What does the Hero Discount apply to?
The Heros Discount offers 15% on select wonderfold.com Stroller Wagon purchases. This excludes W4 Stroller Wagons, Special Edition Stroller Wagons, and accessories.
What professions can take advantage of this discount?
WonderFold Wagon is proud to offer an exclusive 15% discount on select wonderfoldwagon.com purchases to military, veterans, first responders, medical workers, and teachers. To apply for a discount, please tap the link below.
I home school my children, do I qualify?
If you fall within the the program’s acceptance of a State-Licensed Educators (including Public, Private and Charter), Pre-K, K-12 & University Professors or School Administration & Employees you qualify.
Does this apply for foster parents?
Unfortunately, we haven't found a way to verify for foster parents so as of now, the discount is not eligible for foster parents.
WonderFold Cares
What is the WonderFold Cares program?
It is a program we offer here at WonderFold where we donate 10 wagons a month to families in need of a wagon.
How do I apply?
You can apply via the WonderFold Cares page linked here.
How are winners selected?
Each story is read thoroughly and a decision is made based on the story shared.
Do you post photos of the winners anywhere public?
Yes, we do! When you are selected we ask for your permission to post your photo and story on our Journal as well as on our WonderFold Cares Instagram page.
When are winners selected and notified that they were chosen?
All winners are notified via email no later than the 5th of each month.
How many applications do you receive in a month?
On a monthly basis we receive upwards of 50 applications.
Do we need to apply every month?
You do not need to apply every month but you are welcome to do so. If you are not selected for the current month, you remain in the running for the following months.
General
Does WonderFold have retail store locations?
We do not operate standalone retail stores. However, our stroller wagons and accessories are carried by authorized retailers across the United States, Europe, Africa, Asia, and Australia. Use our Store Locator to find a retailer near you.
Does WonderFold offer bulk or wholesale orders?
Yes! We offer wholesale and bulk ordering opportunities for qualified retailers, dealers, and distributors. If you're interested in carrying WonderFold stroller wagons and accessories, complete our Wholesale Dealer Inquiry form. Our team will review your application and respond as soon as possible.
Do you have active discount codes or promotions?
We occasionally offer promotions and discount codes throughout the year. Sign up for our email newsletter to receive the latest offers, product updates, and exclusive promotions. We also offer year-round discounts for eligible military members, veterans, first responders, medical workers, teachers, and families of children with special needs.
How can I contact customer service?
You can contact WonderFold Customer Service through live chat, phone at (888) 681-1526 (Monday–Friday, 8:00 AM–4:30 PM PT), email at hello@wonderfold.com, or Facebook Messenger. See our Customer Care page for more details.
Do you offer express shipping?
Yes. WonderFold offers expedited shipping options, including FedEx 2-Day and FedEx 3-Day shipping, for eligible orders. Available shipping methods, rates, and estimated delivery times are calculated at checkout based on your location and order.
Do you ship internationally?
Yes. WonderFold products are available internationally through our regional websites and authorized retail partners. Visit the WonderFold website for your region.
Do you offer free shipping?
Yes, WonderFold offers free standard shipping on orders over $75 within the contiguous United States. Shipping rates for orders under $75, expedited shipping, Alaska, Hawaii, U.S. territories, APO addresses, and international orders are calculated at checkout.